AI Concierge for Logistics
Flowian is the intelligent concierge layer sits between your data and your customer. It reads, interprets, and synthesizes your Visibility, TMS, ERP and Excel data data in real time, then uses it to power every customer interaction, both inbound and proactive across all channels your customer prefer.
You have the data but your customers don't feel it.
Your TMS tracks every shipment. Your visibility platform flags every exception. Your ops team knows which carrier is running late before the customer has any idea.
But that intelligence stays inside your systems until a customer emails, calls, or gets frustrated enough to escalate.
Customers, meanwhile, expect something very different from logistics providers today. Not just answers. Anticipation. Personalized communication. The feeling that someone is watching their shipment and will reach out before things go wrong.
Customers expect companies to be easily accessible
60% claims to switch providers after poor experience
Logistics has a ~35% customer satisfaction score, the lowest among all industries
Customer Experience That Generates Referrals
Most logistics software is built to help operations teams manage shipments. We're building something different. A system that manages the customer relationship on the behalf of logistics and transport companies according to their standards, personalized to each customer's preferences.
Two things make this different from a chatbot or a support tool. First, the CX Policy Engine: Every freight forwarder defines their own communication standards; what triggers a notification, what tone to use, when to escalate to a human. The concierge executes to those standards, not a generic default.
Second, the Knowledge Center: every interaction is distilled into a growing operational memory. The system gets better over time, and that memory becomes part of the forwarder's institutional knowledge.
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From Reactive Support to Proactive Care
Flowian doesn't wait for the customer to get frustrated. Our engine monitors your shipments in real-time. If a container is flagged at customs or an ETA drifts, Flowian initiates the fix and updates the shipper simultaneously.
The Living Memory and Institutional Wisdom
Stop letting your operational expertise disappear with employee turnover. Flowian builds a dynamic Knowledge Vault that gives your AI agents a perfect memory of your workflows, policies, and past resolutions.
Dynamic Learning
We don’t just read your manuals; we learn from your successes. Every resolved ticket feeds back into the brain, refining your "Best Practices" in real-time.
Auto-Evolving FAQ
As new questions arise, Flowian identifies the patterns and drafts new FAQ entries automatically, keeping your knowledge base alive and accurate without manual editing.
Operational Continuity
Whether it's a holiday sale policy or a specific shipping edge-case, the "Flowian Brain" ensures every agent operates with the same level of expert knowledge.
Zero-Day Expertise
Knowledge Vault acting as a real-time mentor, new hires handle complex after-sales issues with the same precision and "brand voice" without weeks-long training.
Deep Integration, Zero Friction
We believe software should meet you where you are. Flowian.ai integrates deeply into the tools you already use, ensuring a seamless flow of data and actions.
Freshdesk, Zendesk, Gorgias automation
Create, update, and resolve tickets automatically based on your workflows
Shopify, ERPs, and finance systems
Pull order status, inventory levels, and shipment data into every decision
Hubspot, Salesforce, Pipedrive
Sync customer context and history to resolve issues with complete information
Slack, Microsoft Teams integration
Alert your team to issues in real time without leaving your chat platform
Sharepoint, Google Drive access
Reference documents and policies while Flowian.ai executes your workflows
Excel, Google Sheets, PDF reports
Generate insights and track metrics as your operations scale and improve
"We went from processing tickets manually to having them resolved while we slept. Flowian.ai changed how we think about support operations."
We don't want you on our platform.
We want you back with your customers. Unlike traditional SaaS that demands you spend all day in their UI, Flowian.ai is an "invisible" layer. Our agents handle the after-sales orchestration in the background, pushing updates and resolutions directly into your helpdesk.
Sync Your DNA
Connect your stack and maps your unique operational patterns automatically.
Deploy the Co-Pilot
Automate routine tasks or guide agents with real-time, data-backed suggestions.
Orchestrate the Future
Spot bottlenecks early. Alert your team and customers before they ever reach out.
Flowian.ai isn't a destination; it's the engine.
Check how the Flowian Co-Pilot appears within the agent's workspace. Instead of an empty text box, the agent sees a "Suggested Resolution Path" based on the proactive data Flowian has gathered.
Logistics Delay Detected
I’ve verified with the carrier (FedEx/DHL) that this shipment is stalled at the Memphis hub due to weather. I've already flagged this for a priority scan.
Smart Exchange Suggestion
The customer is returning Size M. Based on our returns data for this brand, 85% of customers who exchanged for a Size L kept the product.
Undeliverable, Return to Sender.
I've scanned the exception codes realtime. It looks like UPS is having trouble finding the address. You should confirm the apt number with the customer.
Week three
Your team sees measurable improvements in ticket resolution time and error reduction
Month two
Agents reclaim hours daily. Support quality improves. Your operation runs at scale
Beyond
Continuous optimization as Flowian.ai handles more workflows and your team grows
Join the Flowian Pilot Program
We are currently selecting a limited number of forward-thinking support and after-sales teams to join our Exclusive Pilot Program.
As a pilot partner, you will get:
First-access to our Agentic Orchestration features.
Custom-built operational patterns tailored to your specific workflow.
Direct influence on our product roadmap.
Speed that scales
Handle ten times the volume without hiring ten times the people.
Errors disappear
Manual work breeds mistakes. Automation breeds consistency and trust.
Your stack, smarter
No rip and replace. Flowian.ai makes your existing tools work harder.
Customers feel it
Problems solved before they're even reported. That's the kind of service people remember.
Stop being a firefighter. Start being an architect.
You turn potential 1-star reviews into "I can't believe they caught that" 5-star experiences.